Your Privacy, Wherever You Go

Protecting Your Information on the Go

At Ft. Randall Federal Credit Union, we know that managing your money from your phone or tablet is part of everyday life. Whether you're checking your balance, transferring funds, or applying for a loan through our mobile app, you can trust that we take your privacy and security seriously.

This Mobile Privacy Policy outlines how we collect, use, and safeguard your information when you use our mobile services.

Information We Collect Through Mobile Use

When you use our mobile banking app or access FRFCU services from a mobile device, we may collect:

• Device information (such as device ID, operating system, or mobile carrier)

• Location data (if enabled by you)

• Mobile app usage details

• Login credentials and security authentication data

• Contact or camera access (only if you allow it for features like mobile check deposit)

We do not access or use your device’s personal data (such as photos, contacts, or other apps) unless you grant permission.

How We Use Your Information

We use your mobile data to:

• Authenticate your identity and protect your accounts

• Enable secure mobile banking transactions

• Provide app functionality like check deposit or branch locator

• Improve performance and user experience within the app

• Alert you to suspicious activity or potential fraud

Location services, if enabled, may be used to help you find nearby ATMs or branches. You can manage this setting through your mobile device preferences at any time.

Keeping Your Mobile Data Secure

We implement industry-standard safeguards to ensure your data remains protected, including:

• Encryption of data in transit

• Secure login authentication

• Automatic timeouts after periods of inactivity

• Continuous monitoring for suspicious or unauthorized activity

Our app is regularly updated to maintain the highest security standards. We encourage you to download updates as they become available.

Your Privacy Choices

You are in control of your mobile privacy settings. You can:

• Adjust location sharing and push notifications

• Review and change app permissions

• Log out of the app when not in use

Additionally, we recommend using biometric login when available, avoiding public Wi-Fi for banking, and keeping your mobile operating system up to date.

Third-Party Services

In some cases, third-party tools or analytics may be used to enhance app functionality. These services are carefully selected and required to follow strict privacy and data protection standards.

We do not sell or share your personal mobile data with marketers or unrelated third parties.